Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company’s website, telephone, live chat, direct mail, marketing materials and social networks. CRM systems can also give customer-facing staff members detailed information on customers’ personal information, purchase history, buying preferences and concerns.
Human resource management (HRM or HR) is the strategic and coherent approach to the effective and efficient management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer’s strategic objectives. Human resource management is primarily concerned with the management of people within organizations, focusing on policies and systems. HR departments are responsible for overseeing employee-benefits design, employee recruitment, training and development, performance appraisal, and reward management, such as managing pay and employee-benefits systems. HR also concerns itself with organizational change and industrial relations, or the balancing of organizational practices with requirements arising from collective bargaining and governmental laws.
S2S Web Technology, experts would build a strategically perfect customer relationship management and Human resource management solution with all excellent features. Our brainstorming results in unleashing the best techniques that would be a pioneer to analyse your customer effectively.
Experts of S2S Web Technology are here to minimise your burden and gear up the sales by breaking the barrier between you and the existing or new customer. Take a top company which you inspire, their key to success would have a keen account on CRM. We S2S Web Technology as the most leading CRM and HRM Software in Trichy.